Shipping & Returns

All sales are final.

Because many of our items are custom-made or personalized, we do not accept returns, exchanges, or cancellations once an order has been placed.

If there is an issue with your order (such as receiving the wrong item or a defective product), please contact us within 24 hours of delivery so we can make it right. Email us at hello@LexiLuCreations.com and include your order number along with photos of the issue.

Shipping charges are calculated based on the weight of your order. Once your package has been shipped, Lexi Lu Creations is not responsible for packages that are lost, stolen, delayed, or damaged during transit. If your package is lost or damaged, please contact the shipping carrier directly to file a claim.

Our current processing time is 7–10 business days. Business days are Monday through Friday and do not include weekends or holidays. The day your order is placed does not count as a processing day.

We also offer free local porch pickup at checkout. You will receive an email with pickup instructions once your order is ready.

If you have any questions about your order, we're always happy to help. Please contact us at hello@LexiLuCreations.com.